| Sampling Factors: |
Location (Not Relevant: Even though the OU operates from four locations in Colombia; and the business processes and activities are the same and hence not a differentiator.)
Customer (Not Relevant: The OU serves various customers in government, public enterprises and private sectors in Colombia; however, the business activities and processes are not a differentiator.)
Size (Not Relevant: The projects and services in the OU scope are not categorized by Size, and follow same business processes, hence not a differentiator.)
Organizational Structure (Not Relevant: The projects and services in the OU scope are not differentiated by its organization structure, and hence follow the same business processes and activities.)
Type of Work: The business activities and processes in the OU are differentiated only by the type of work –Product Implementation and Product Support. |
| Sampling Factor Values: |
Product Implementation (Type of Work): Product Implementation Services for SEVEN-ERP System, KACTUS-HCM and HOSVITAL- HIS products to government, public enterprises and private sectors customers from various offices in Colombia.
Product Support (Type of Work): Product Support Services for SEVEN-ERP System, KACTUS-HCM and HOSVITAL- HIS products to government, public enterprises and private sectors customers from various offices in Colombia. |
| Subgroups: |
SG1: Product Implementation: Product Implementation Services for SEVEN-ERP System, KACTUS-HCM and HOSVITAL- HIS products to government, public enterprises and private sectors customers from its Bogota, Colombia office. This subgroup represents the core process areas of CMMI-SVC implementation.
103 People, 5 Basic Units
– Product Implementation
SG2: Product Support: Product Support Services for SEVEN-ERP System, KACTUS-HCM and HOSVITAL- HIS products to government, public enterprises and private sectors customers from various offices in Colombia. This subgroup represents the core process areas of CMMI-SVC implementation.
114 People, 3 Basic Units
– Product Support |