| Sampling Factors: |
Location (Not Relevant: There is only one IT division located in Noida in appraisal scope)
Customer (Not Relevant: All customers are in-house)
Size: The basic units are differentiated based on number of FTEs Small basic unit < 10=”” ftes=”” large=”” basic=”” unit=””>=10 FTEs
Organizational Structure (Not Relevant: All basic units and work units follow same organizational structure)
Type of Work: The processes are differentiated based on type of work Application development (including new development and enhancements Application maintenance including handling of software change requests and bug fixing IT Support services for handling tickets including incidents and service requests |
| Sampling Factor Values: |
Large (Size): Large Basic unit >=10 FTEs
Small (Size): Small basic unit < 10=””>
Development (Type of Work): Software Application development (including new development and enhancements )
Maintenance (Type of Work): Application maintenance including handling of software change requests and bug fixing
IT Support (Type of Work): IT Support services for handling tickets including incidents and service requests |
| Subgroups: |
SG1 DEV: Small and Development
28 People, 5 Basic Units
– Small
– Development
SG2 DEV: Large and Development
12 People, 1 Basic Units
– Development
– Large
SG1 DEV and SVC: Large and Maintenance
26 People, 1 Basic Units
– Large
– Maintenance
SG1 SVC: Large and IT Support services
30 People, 2 Basic Units
– IT Support
– Large
SG2 SVC: Small and IT support
8 People, 1 Basic Units
– Small
– IT Support |