| Sampling Factors: |
Location (Not Relevant: Basic unit location has no effect in the way the activities are performed as they are performed in one single location.)
Customer (Not Relevant: Although there are different needs according to the customers, internally the customer requests are managed in the same way, so we can consider this factor has no influence in the way the activities are performed.)
Size (Not Relevant: The size is not affecting the way the processes are applied. All projects are managed in the same way independent on the estimated effort to implement them.)
Organizational Structure: There are different Development Groups, offering different solutions, within the Development Department
Type of Work (Not Relevant: For all customers and/or solutions developed, the same activities are performed and the same process assets are used.) |
| Sampling Factor Values: |
E-government (Organizational Structure): Development Group for e-government projects
Courier Management (Organizational Structure): Development Group for courier management projects |
| Subgroups: |
SG1: Responsible for the development of e-government related systems
22 People, 4 Basic Units
– E-government
SG2: Responsible for the development of courier management systems
25 People, 3 Basic Units
– Courier Management |