| Sampling Factors: |
Location (Not Relevant: Although management and development activities are conducted at several regions in Korea, all activities are conducted in the same way regardless of location.)
Customer: There are two types of customers, “public agency” and “financial institution” which both have some impacts to development environments, procedures and templates used by the development teams respectively in the OU.
Size: Projects in this organization are categorized in the sizes based on effort involved. Quality support department members and project manager apply a different set of processes for project depending on the size of project.
Organizational Structure (Not Relevant: All works are conducted within the one division with a common OSSP and quality system across all BUs in the organization regardless of the organizational structure.)
Type of Work (Not Relevant: All works are based on a common OSSP and quality system across all BUs in the organization regardless of the type of work.) |
| Sampling Factor Values: |
Public agency (Customer): All development projects for the public agency customer
Financial institution (Customer): All development projects for the financial institution customer
Large (Size): Projects in this organization are categorized in the following sizes based on effort involved: Large size > 20 people
Small (Size): Projects in this organization are categorized in the following sizes based on effort involved: Small size =< 20=””> |
| Subgroups: |
Public-Large: Refers to large size development project for public agency customer
42 People, 2 Basic Units
– Public agency
– Large
Public-Small: Refers to small size development project for public agency customer
18 People, 2 Basic Units
– Small
– Public agency
Financial-Small: Refers to small size development project for financial institution customer
17 People, 2 Basic Units
– Financial institution
– Small |