| Sampling Factors: |
Location (Not Relevant: Work is performed in the same geographical area: Monterrey, NL Mexico.)
Customer (Not Relevant: Customers are all in the Financial Industry, all projects following the same processes.)
Size (Not Relevant: All the projects developed by the company follow the TSP methodology, splitting the work to be done in iterations.)
Organizational Structure (Not Relevant: Structure is common for all the units, having a SAP technology team, supported by the TSP Coaches, Process & Quality Team, the PMO, and the Training)
Type of Work: Type of work is two: SAP Implementation Solutions and SAP Support and Maintenance to Operations. |