Organization Name：
（组织名称） NSDL e-Governance Infrastructure Limited
（组织名称） NSDL e-Governance Infrastructure Limited
Organizational Unit：
（组织单位） Department of Central Recordkeeping Agency
（组织单位） Department of Central Recordkeeping Agency
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Mar 22, 2014
（评估结束日期） Mar 22, 2014
Lead Appraiser：
（主任评估师） Mangesh Katalkar
（主任评估师） Mangesh Katalkar
Sponsor：
（发起人） Jayesh Sule
（发起人） Jayesh Sule
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: One location – This has no bearing on process execution.)
Customer (Not Relevant: Work is not performed differently depending on the customer served by that work. This has no bearing on process execution.)
Size (Not Relevant: Work is not performed differently depending on the size of the project. This has no bearing on process execution.)
Organizational Structure (Not Relevant: One division as depicted on an organization chart – This has no bearing on process execution.)
Type of Work: Work is performed differently based on the type of work i.e. Subscriber Registration and acquisition of products from suppliers, Settlement and Error Rectification, Grievance Handling and acquisition of products from suppliers, Withdrawal, CRA-Systems and acquisition of products from suppliers. Process areas affected are Project and Work Management, Service Establishment and Delivery process areas.Sampling Factor Values: Subscriber Registration and acquisition of products/services from suppliers (Type of Work): Subscriber registration work group manages monitors and provides support to CRA-FCs, Printer and courier to ensure timely processing, printing and dispatch of PRAN kits.
Settlement and Error Rectification (Type of Work): Settlement and ERM work group is formed to execute the settlement process and carry out error rectification based on the requests received from or on behalf of all registered Subscribers in the CRA System.
Grievance Handling and acquisition of products/services from suppliers (Type of Work): Grievance Handling work group handles grievances which are registered by any of the entities in relation to the services provided and directly related to CRA are recorded as grievance against CRA.
Withdrawal (Type of Work): Withdrawal work group handles funds to be remitted to subscriber/subscriber nominee/Annuity Service Providers (ASP) as per the guidelines issued by PFRDA.
CRA-Systems and acquisition of products/services from suppliers (Type of Work): CRA-Systems work group covers Ticket resolution, Bod/Eod/settlement support, Monitoring of application availability.Subgroups: SG1: Subscriber Registration Work group including acquisition of products/services from suppliers
6 People, 1 Basic Units
– Subscriber Registration and acquisition of products/services from suppliers
SG2: Settlement and ERM Work group
4 People, 1 Basic Units
– Settlement and Error Rectification
SG3: Grievance Handling Work group including acquisition of products/services from suppliers
8 People, 1 Basic Units
– Grievance Handling and acquisition of products/services from suppliers
SG4: Withdrawal Work group
11 People, 1 Basic Units
– Withdrawal
SG5: CRA-Systems Work group including acquisition of products/services from suppliers
6 People, 1 Basic Units
– CRA-Systems and acquisition of products/services from suppliers
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