- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is a single location) Customer (Not Relevant: There have been no customer specified requirements for the process to be followed)
Size (Not Relevant: There is no differentiation in the process due to size given the nature of the lifecycles being followed)
Organizational Structure: There are different groups providing different services to customers
Type of Work: Different project types – development, service. There are different kinds of services
Sampling Factor Values: Software Development (Organizational Structure): Software Development group Customer Support (Organizational Structure): Customer Support group
DEV (Type of Work): Software Development project
HR (Type of Work): HR support
Software (Type of Work): Software support
Subgroups: Development: Software Development project
54 People, 2 Basic Units
– Software Development
– DEVHR_BPO: HR support project
20 People, 1 Basic Units
– HR
– Customer SupportSoftware_BPO: Software support project
22 People, 1 Basic Units
– Customer Support
– Software