| Sampling Factors: |
Location (Not Relevant: There is only one location in appraisal scope which is located in Pune)
Customer (Not Relevant: There are only commercial customers)
Size (Not Relevant: All projects are of similar size)
Organizational Structure (Not Relevant: All projects follow same uniform organization structure)
Type of Work: There are two types of work 1) BPO service 2) Software Development |
| Sampling Factor Values: |
Software Development (Type of Work): Basic units involving software development
BPO Service (Type of Work): Basic units providing call center service |
| Subgroups: |
SG1: Basic units involved in software development
18 People, 2 Basic Units
– Software Development
SG2: Basic units providing call center services
11 People, 2 Basic Units
– BPO Service |