| Sampling Factors: |
Location (Not Relevant: Not relevant – only one location)
Customer: Multiple customers
Size (Not Relevant: Not relevant – projects are all of a similar size and are resourced accordingly)
Organizational Structure (Not Relevant: Not relevant – the organisational structure is the same for all projects)
Type of Work: New-developed product and upgraded product |
| Sampling Factor Values: |
Finance- External customers (Customer): Finance department
Tax-External customers (Customer): Tax department
New-developed products (Type of Work): New-developed products
Upgraded products (Type of Work): Upgraded products |
| Subgroups: |
New-developed: New-developed Taxation system
15 People, 4 Basic Units
– Tax-External customers
– New-developed products
Upgraded products (T): Upgraded products
9 People, 2 Basic Units
– Upgraded products
– Tax-External customers
Upgraded products (F): Upgraded products
9 People, 2 Basic Units
– Upgraded products
– Finance- External customers |