| Sampling Factors: |
Location (Not Relevant: All work is managed out a central location)
Customer: There are two customer types: banking and telecom. As part of the appraisal, we will determine if there is any differences in the CMMI processes because of the customer type.
Size (Not Relevant: All work is performed in the same manner regardless of size)
Organizational Structure (Not Relevant: All work is performed through the same organizational structure)
Type of Work (Not Relevant: All work to support computer rooms using the same set of processes, although the tools may be unique. This is handled through tailoring.) |
| Sampling Factor Values: |
Banking (Customer): This is the computer room support and maintenance for the bank customers
Telecom (Customer): This is the computer room support and maintenance for the telecom customers |
| Subgroups: |
Banking: Support the banking industry
8 People, 4 Basic Units
– Banking
Telecom: Support to Telecom Industry
12 People, 4 Basic Units
– Telecom |