| Sampling Factors: |
Location (Not Relevant: All the applications are developed at one location, i.e. Xiamen City only.)
Customer (Not Relevant: Work is not performed differently based on the customer served by that work. Most of the customers are government organization.)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function. Most of the projects in the company are small/medium size)
Organizational Structure (Not Relevant: Work is not performed differently based on the organizational structure. All software development work is performed in the R&D Department.)
Type of Work: Work is performed differently based on the type of work, the work could be categorized into New Development Project and Maintenance Project. The activities of Requirement Development and Technical Solution are different based on the different type of work. |
| Sampling Factor Values: |
New Development Project (Type of Work): To develop new project from beginning to realize the new business needs from the customer
Maintenance Project (Type of Work): To upgrade/maintain the existing system for expanding the system functions, so as to meet the customer business needs |
| Subgroups: |
New Development Project: To develop new project from beginning to realize the new business needs from the customer
23 People, 4 Basic Units
– New Development Project
Maintenance Project: To upgrade/maintain the existing system for expanding the system functions, so as to meet the customer business needs
18 People, 2 Basic Units
– Maintenance Project |