| Sampling Factors: |
Location (Not Relevant: Work is performed in a single location. Location has no impact on process performance.)
Customer (Not Relevant: Although work is sometimes completed for a specific customer, the processes used are the same as all other work. Customer has no impact on process performance.)
Size (Not Relevant: Processes do not change based on the size of the project or the team completing the work. Size has no impact on process performance.)
Organizational Structure (Not Relevant: Organizational structure has no effect on the definition of processes used within the organizational scope. Work is performed the same regardless of manager. All Development Senior Directors report to the same Vice President and the same processes are followed by each group. Organizational Structure has no impact on process performance.)
Type of Work: The organization handles work items differently depending on the following types: 1. Learning & Development: delivery of Project Management and Systems Engineering courses. 2. PPM: Program and Portfolio Management services. Type of work DOES impact process performance. |
| Sampling Factor Values: |
L&D (Type of Work): Learning & Development courses provided to customers
PPM work (Type of Work): Program Support for an HHS client |
| Subgroups: |
Learning & Development: Training courses provided to customers
4 People, 1 Basic Units
– L&D
PPM programs: PPM programs
34 People, 4 Basic Units
– PPM work |