| Sampling Factors: |
Location (Not Relevant: Software Development area is located in Bucaramanga, Colombia where the organization makes its product development, maintenances and or support.)
Customer (Not Relevant: For Software Development the process is the same. Different situations could face the product implementation on-site (which is out of scope))
Size (Not Relevant: Not relevant, it is more important the type of work than the project sizes. Software product initiatives are treated the same way.)
Organizational Structure (Not Relevant: Software development area is only one located in the same place using the same set of processes.)
Type of Work: Two types of work: 1. Software product support, update or maintenance (“SAM” called internally) and 2. Product start-up |
| Sampling Factor Values: |
SUM (Type of Work): Product support, update and maintenance
PS (Type of Work): Product start-up |
| Subgroups: |
PS: Software product start-up
40 People, 1 Basic Units
– PS
SUM: Product support, update and Maintenance
24 People, 2 Basic Units
– SUM |