| Sampling Factors: |
Location (Not Relevant: Some projects and services are occurring locally, such as at a headquarters location, or are managed by headquarters-based personnel. Others are occurring in the field and are being managed primarily by field personnel. However, this does not have a notable distinguishing effect on process implementation and performance.)
Customer (Not Relevant: Although each customer tends to have its own preferences relating to details such as progress report formats, information, and frequency, the customer does not have a significant influence on how processes are implemented or performed within the organizational unit.)
Size (Not Relevant: Generally, process performance is consistent, and does not vary significantly due to size. Any variance occurs in accordance with tailoring criteria.)
Organizational Structure (Not Relevant: The organizational unit has a relatively flat management structure. Therefore organizational structure does not cause significant variations in the performance of processes.)
Type of Work: Our sample groupings consist of two types of work: IT and Non-IT. Each project is classified by the type of work we perform for our clients. Process implementation in some processes is driven by the type of work being performed. |
| Sampling Factor Values: |
IT (Type of Work): Projects are categorized, implemented, and managed as “IT” projects, which include all IT-related projects, regardless of size.
Non-IT (Type of Work): Projects are categorized, implemented, and managed as “Non-IT” projects which include all Non-IT related projects, regardless of size. |
| Subgroups: |
IT Related: Provides Information Technology support to the clients. This support could be wide range of services that includes: Basic staff augmentation to a full implementation of a Fusion Center Operations Hub (including Software Development Life Cycle (SDLC) activities).
12 People, 2 Basic Units
– IT
Non-IT Related: Provides Non-Information Technology support to the clients. This support could be wide range of services that includes: Basic staff augmentation to a full full-range of cyber analytics and engineering activities.
8 People, 3 Basic Units
– Non-IT |