| Sampling Factors: |
Location (Not Relevant: Just one location – Maringá)
Customer (Not Relevant: All customers are similar and all services/projects are performed following the same processes (not depend of customer))
Size (Not Relevant: All projects/services are executed always for fixed number of people inside of teams. The teams are usually 4 – 10 people)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work: The work can affect the process that is used |
| Sampling Factor Values: |
Software development and maintenance (Type of Work): Work realized for people that do maintenance and development of new features on Elotech products
Support (Type of Work): Work that is realized to attend the customers needs related with Elotech products (helpdesk). Registry the new needs of customers and bugs |
| Subgroups: |
Software development and maintenance: Subgroup that is responsable to execute the understanding, development and delivery the new features of Elotech products for customers
33 People, 5 Basic Units
– Software development and maintenance
Support: Subgroup that attend the customers needs related with Elotech products. Registry the new needs and bugs.
28 People, 1 Basic Units
– Support |