Applied Engineering Management Corporation-2014-CMMI3

Organization Name：
（组织名称） Applied Engineering Management Corporation

Organizational Unit：
（组织单位） eMH Support Office

Maturity Level：
（成熟度） Maturity Level 3

Appraisal End Date：
（评估结束日期） Mar 11, 2014

Lead Appraiser：
（主任评估师） Maggie Pabustan

Sponsor：
（发起人） Hermanus Lemmer

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Not Relevant: All team members in the organizational unit work in AEM’s Dulles Corner office) Customer: The AEM eMH Support Office supports Navy, Marine Corps, Army and Air Force customers in both Unaccompanied Housing (UH) offices and Family Housing (FH) offices worldwide. The customers also include those at Regional and HQ UH and FH offices for each of the Branches of Service. Size (Not Relevant: Not Relevant: All work utilizes the same structural framework and toolsets) Organizational Structure (Not Relevant: Not Relevant: All work utilizes the same structural framework and toolsets) Type of Work: The AEM eMH Support Office provides the following types of work to its customers: Site visits, Help Desk requests, reporting/data requests, software IV&V testing and end user training.
Sampling Factor Values:	Navy (Customer): Services and support provided by the organizational unit to Navy housing personnel. Marine Corps (Customer): Services and support provided by the organizational unit to Marine Corps housing personnel. Army (Customer): Services and support provided by the organizational unit to Army housing personnel. Air Force (Customer): Services and support provided by the organizational unit to Air Force housing personnel. Site Visits (Type of Work): Services and support provided by the organizational unit through site visits. Help Desk Requests (Type of Work): Services and support provided by the organizational unit through requests to the Help Desk. Reporting/Data Queries (Type of Work): Services and support provided by the organizational unit through report and data query requests. Software IV&V Testing (Type of Work): Services and support provided by the organizational unit through software testing support to the prime contractor. End User Training (Type of Work): Services and support provided by the organizational unit through end user training sessions.
Subgroups:	Navy Site Visits: Support provided to Navy customers through site visits 18 People, 1 Basic Units – Navy – Site Visits Marine Corps Site Visits: Support provided to Marine Corps customers through site visits 18 People, 1 Basic Units – Site Visits – Marine Corps Army Site Visits: Support provided to Army customers through site visits 18 People, 1 Basic Units – Army – Site Visits Air Force Site Visits: Support provided to Air Force customers through site visits 18 People, 1 Basic Units – Site Visits – Air Force Navy Help Desk Requests: Support provided to Navy customers through Help Desk requests 18 People, 1 Basic Units – Navy – Help Desk Requests Marine Corps Help Desk Requests: Support provided to Marine Corps customers through Help Desk requests 18 People, 1 Basic Units – Help Desk Requests – Marine Corps Army Help Desk Requests: Support provided to Army customers through Help Desk requests 18 People, 1 Basic Units – Army – Help Desk Requests Air Force Help Desk Requests: Support provided to Air Force customers through Help Desk requests 18 People, 1 Basic Units – Help Desk Requests – Air Force Navy Reporting/Data Queries: Support provided to Navy customers through report and data query requests 18 People, 1 Basic Units – Navy – Reporting/Data Queries Marine Corps Reporting/Data Queries: Support provided to Marine Corps customers through report and data query requests 18 People, 1 Basic Units – Reporting/Data Queries – Marine Corps Army Reporting/Data Queries: Support provided to Army customers through report and data query requests 18 People, 1 Basic Units – Army – Reporting/Data Queries Air Force Reporting/Data Queries: Support provided to Air Force customers through report and data query requests 18 People, 1 Basic Units – Reporting/Data Queries – Air Force Navy Software IV&V Testing: Navy application testing support provided to the prime contractor’s software development group 18 People, 1 Basic Units – Navy – Software IV&V Testing Marine Corps Software IV&V Testing: Marine Corps application testing support provided to the prime contractor’s software development group 18 People, 1 Basic Units – Software IV&V Testing – Marine Corps Army Software IV&V Testing: Army application testing support provided to the prime contractor’s software development group 18 People, 1 Basic Units – Army – Software IV&V Testing Air Force Software IV&V Testing: Air Force application testing support provided to the prime contractor’s software development group 18 People, 1 Basic Units – Software IV&V Testing – Air Force Navy End User Training: Training provided to Navy customers 18 People, 1 Basic Units – Navy – End User Training Marine Corps End User Training: Training provided to Marine Corps customers 18 People, 1 Basic Units – End User Training – Marine Corps Army End User Training: Training provided to Army customers 18 People, 1 Basic Units – Army – End User Training Air Force End User Training: Training provided to Air Force customers 18 People, 1 Basic Units – End User Training – Air Force

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