| Sampling Factors: |
Location (Not Relevant: Same process and tools are used across locations.)
Customer (Not Relevant: Same process and tools are used across customers.)
Size (Not Relevant: Same process and tools are used regardless of project size.)
Organizational Structure: Procedures vary by organizational structure.
Type of Work: Projects are either development or production support. |
| Sampling Factor Values: |
Medicare (Organizational Structure): Projects supporting the Medicare customer.
Non-Medicare USPS (Organizational Structure): Non-Medicare US Public Sector projects.
Production Support (Type of Work): Projects providing on-going production support.
Development (Type of Work): Projects performing full-scale development activities. |
| Subgroups: |
Medicare/Development: Development projects for the Medicare customer.
135 People, 3 Basic Units
– Medicare
– Development
Medicare/PS: Production Support Projects for Medicare customer.
83 People, 4 Basic Units
– Medicare
– Production Support
Other/Development: Development projects for non-Medicare customers
10 People, 1 Basic Units
– Non-Medicare USPS
– Development |