| Sampling Factors: |
Location (Not Relevant: No effect on implementation. There is only one location for all projects: Lima, Peru. The location is not relevant for the process usage.)
Customer (Not Relevant: No effect on implementation. The customer or the type of customer does not affect the process usage.)
Size (Not Relevant: No effect on implementation. The quantity of persons in the team does not affect the process usage.)
Organizational Structure (Not Relevant: No effect on implementation. All the projects belong to the same unit and follow the same set of processes.)
Type of Work: There are major requests and minor requests based on estimated effort or estimated schedule. |
| Sampling Factor Values: |
major request (Type of Work): It is a maintenance request with an estimated effort greater than 180 person-hours or greater than 30 calendar-days.
minor request (Type of Work): It is a maintenance request with an estimated effort less than or equal to 180 person-hours or less than or equal to 30 calendar-days. |
| Subgroups: |
Major request: It is a maintenance request with an estimated effort greater than 180 person-hours or greater than 30 calendar-days.
10 People, 5 Basic Units
– major request
Minor request: It is a maintenance request with an estimated effort less than or equal to 180 person-hours or less than or equal to 30 calendar-days.
40 People, 11 Basic Units
– minor request |