| Sampling Factors: |
Location (Not Relevant: Not relevant – service is delivered the same way regardless of the work location)
Customer (Not Relevant: Not relevant – service is delivered the same way regardless of the customer)
Size (Not Relevant: Not relevant – service is delivered the same way regardless of the size)
Organizational Structure (Not Relevant: Not relevant – service is delivered the same way regardless of the organizational structure)
Type of Work: Not different but required by SAS |
| Sampling Factor Values: |
Software (Type of Work): software development and maintenance work
Non Software (Type of Work): Non Software |
| Subgroups: |
SW Development: SW operations and maintenance work
20 People, 2 Basic Units
– Software |