| Sampling Factors: |
Location (Not Relevant: Only one location – Beijing.)
Customer (Not Relevant: All customers are coalmines companies, and the OU’s development and delivery activities do not discriminate among customers.)
Size: The OU’s projects are categorized into Large, Medium, and Small 3 categories according to the OU’s criteria. Process implementation may be influenced by different category. Small projects have short duration, small team, and more tailoring. They are less important for both process improvement and the business. Therefore, Small projects will not be included.
Organizational Structure (Not Relevant: The OU is a small development team with 30+ people that are organized by project.)
Type of Work: Generally, software development works organized and managed as projects. Also some urgent defect-fix or enhancement to existing software system. Maintenance will not be included because it follows a very simple process, thus is less meaningful for the process improvement. |