Ericsson India Global Services Private Limited-2018-CMMI5

cmmirz

8年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: As the Organizational Unit has established common processes & policies as part of Organizational Quality Management System that is deployed across locations. Centralized team from Gurugram (India) has extended team members across locations to ensure that the Organizational Quality Management System established is consistently followed. Basic units across locations perform work pertaining to part of the overall service delivery process lifecycle with team members spreading across locations) Customer (Not Relevant: The Organizational Unit has only one Customer viz. Ericsson internal staff. All the Basic units perform HR operations work for all internal staff at Ericsson) Size (Not Relevant: As the size does not differentiate the work being performed. For each work, ticket volume is forecast over the forthcoming time period and the forecast is influenced by the ticket types. Therefore, variances in size are subsumed by type of work) Organizational Structure (Not Relevant: Organizational Structure sampling factor is subsumed in the type of work sampling factor that defines the way different work scope being organized as part of the Organizational Unit and Organization is structured on the basis of the type of work) Type of Work: As there are two different types of work covering GSSC (Global Shared Service Centre) and COE (Centres of Excellence) being performed. Processes used differ across these types of work and hence has been selected as a sampling factor
Sampling Factor Values:	GSSC (Global Shared Service Centre) (Type of Work): GSSC manages different SME processes such as Talent Acquisition, Learning & Development administration, Total Rewards and Workforce planning & analytics COE (Centres of Excellence) (Type of Work): COE’s provide operational support and manages delivery related to core HR areas such as COE TYP&B, End user support, International mobility and HRMS
Subgroups:	SG1 GSSC (Global Shared Service Centre): This subgroup comprises of basic units that manages different SME processes such as Talent Acquisition, Learning & Development administration, Total Rewards and Workforce planning & analytics 186 People, 5 Basic Units – GSSC (Global Shared Service Centre) SG2 COE (Centres of Excellence): This subgroup comprises of basic units that provides operational support and manages delivery related to core HR areas such as COE TYP&B, End user support, International mobility and HRMS 350 People, 4 Basic Units – COE (Centres of Excellence)