| Sampling Factors: |
Location (Not Relevant: Single location)
Customer (Not Relevant: All projects / services are required to follow the same process irrespective of customer)
Size (Not Relevant: All projects / services are required to follow the same process irrespective of size)
Organizational Structure (Not Relevant: There is no difference in the process to be followed based on organization structure – this is one group in the organization)
Type of Work: There are 4 lines of work: eBusiness, Corporate Functions, R&D and SAP |
| Sampling Factor Values: |
eBusiness (Type of Work): eBusiness application
Corporate Functions (Type of Work): Corporate Functions like sales, tax processing etc.
R&D (Type of Work): R&D applications
SAP (Type of Work): SAP applications |
| Subgroups: |
eBusiness: eBusiness application maintenance and support
15 People, 1 Basic Units
– eBusiness
Corporate Functions: Corporate Function applications maintenance and support
14 People, 1 Basic Units
– Corporate Functions
R&D: R&D applications maintenance and support
17 People, 5 Basic Units
– R&D
SAP: SAP application maintenance & support
36 People, 5 Basic Units
– SAP |