| Sampling Factors: |
Location (Not Relevant: All projects located in Buenos Aires, Argentina)
Customer: Process are tailored based on customer needs
Size (Not Relevant: Size does not affect work. If needed, work is divided into groups)
Organizational Structure (Not Relevant: Same organizational structure serving all activities)
Type of Work (Not Relevant: All services devoted to software maintenance) |
| Sampling Factor Values: |
YPF (Customer): Services provides to YPF (Argentinian Oil Company)
GCABA (Customer): Services provided to City Hall of Buenos Aires (Government of Buenos Aires City)
Zurich (Customer): Services provided to Zurich insurance company |
| Subgroups: |
S1: YPF – Hp Services Manager
12 People, 1 Basic Units
– YPF
S2: GCABA (Government of Buenos Aires City). Software maintenance
24 People, 1 Basic Units
– GCABA
S3: Services provided to Zurich Company (Insurance)
22 People, 1 Basic Units
– Zurich |