| Sampling Factors: |
Location (Not Relevant: There is only one location in Santiago de Chile.)
Customer (Not Relevant: The work is performed in the same way no matter customer type.)
Size (Not Relevant: All projects have similar in size.)
Organizational Structure (Not Relevant: Only one unit (Services and Development Projects Unit))
Type of Work: Work is divided into services and development projects. In Services, the unit has Application Development and Maintenance. |
| Sampling Factor Values: |
Services-Maintenance (Type of Work): Services-Maintenance
Services-Application Development (Type of Work): Services-Application Development
Development projects (Type of Work): Development projects |
| Subgroups: |
Services (Application Development): Maintenance applications (Evolutive development).
12 People, 3 Basic Units
– Services-Application Development
Services (Maintenance): Maintenance applications Services (corrective, adaptive maintenance).
12 People, 3 Basic Units
– Services-Maintenance
Development- Projects: In house Development and Software solutions Implementation.
6 People, 2 Basic Units
– Development projects |