| Sampling Factors: |
Location (Not Relevant: Not Relevant. The OU is based in Mexico City in two different locations, however the processes are followed the same way.)
Customer (Not Relevant: Not relevant. The work is performed equal with different customers.)
Size (Not Relevant: Not Relevant. The OU projects under appraisal have similar size. (projects under 6 months were excluded))
Organizational Structure (Not Relevant: Not Relevant. It is one organizational unit.)
Type of Work: Relevant. New development projects and maintenance projects. |
| Sampling Factor Values: |
ND (Type of Work): New Development projects
Ma (Type of Work): Maintenance software projects |
| Subgroups: |
New: New development software projects
16 People, 3 Basic Units
– ND
Maint: Evolutive Maintenance software projects
72 People, 2 Basic Units
– Ma |