- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location: even if all everis Centers sites use the same methodology and tolos, sponsor asks to consider this variable as relevant to explicitally state that each involved Center has reached the target ML
Customer (Not Relevant: Centers processes are independent from the type of customer. The primiary reason of Centers existence is to establish standard processes independently from the customer)
Size (Not Relevant: Service requests size variability is not so high to be considered this factor as relevaant)
Organizational Structure (Not Relevant: This factor is one-to-one correspondent to Location, consequently it has been considered not relevant because the segmentation is guaranteed by Location)
Type of Work: There are differences between Maintenance and Testing types of serviceSampling Factor Values: Murcia (Location): Maintenance and Testing Service provided in Murcia Center (Spain)
Alicante (Location): Maintenance and Testing Service provided in Alicante Center (Spain)
Sevilla (Location): Maintenance and Testing Service provided in Sevilla Center (Spain)
Salamanca (Location): Maintenance and Testing Service provided in Salamanca Center (Spain)
Lisboa (Location): Maintenance and Testing Service provided in Lisboa Center (Portugal)
Tetuán (Location): Maintenance and Testing Service provided in Tetuán Center (Morocco)
Tucuman (Location): Maintenance and Testing Service provided in Tucuman Center (Argentina)
Temuco (Location): Maintenance and Testing Service provided in Temuco Center (Chile)
Uberlandia (Location): Maintenance and Testing Service provided in Uberlandia Center (Brasil)
Trujillo (Location): Maintenance and Testing Service provided in Trujillo Center (Peru)
Maintenance (Type of Work): Maintenance type of services that include: corrective and user support
Testing (Type of Work): Testing type of servicesSubgroups: MURCIA-MANT: Maintenance services executed in Murcia Center
241 People, 28 Basic Units
– Maintenance
– Murcia
MURCIA-TEST: Testing services executed in Murcia Center
17 People, 3 Basic Units
– Murcia
– Testing
SEVILLA-MANT: Maintenance services executed in Seville Center
160 People, 15 Basic Units
– Maintenance
– Sevilla
SEVILLA-TEST: Testing services executed in Seville Center
26 People, 5 Basic Units
– Sevilla
– Testing
ALICANTE-MANT: Maintenance services executed in Alicante Center
168 People, 16 Basic Units
– Alicante
– Maintenance
SALAMANCA-MANT: Maintenance services executed in Salamanca Center
79 People, 2 Basic Units
– Maintenance
– Salamanca
TUCUMAN-MANT: Maintenance services executed in Tucuman Center
21 People, 5 Basic Units
– Tucuman
– Maintenance
TEMUCO-MANT: Maintenance services executed in Temuco Center
58 People, 6 Basic Units
– Maintenance
– Temuco
UBERLANDIA-MANT: Maintenance services executed in Uberlandia Center
118 People, 7 Basic Units
– Uberlandia
– Maintenance
LISBOA-MANT: Maintenance services executed in Lisbon Center
20 People, 3 Basic Units
– Maintenance
– Lisboa
TRUJILLO-MANT: Maintenance services executed in Trujillo Center
20 People, 4 Basic Units
– Trujillo
– Maintenance
TRUJILLO-TEST: Testing services executed in Trujillo Center
15 People, 2 Basic Units
– Trujillo
– Testing
TETUAN-MANT: Maintenance services executed in Tetuán Center
70 People, 4 Basic Units
– Tetuán
– Maintenance