| Sampling Factors: |
Location (Not Relevant: The process used does not depend on the location. The management structure and QMS is same for both the locations (Bengaluru and Chandigarh).)
Customer (Not Relevant: The QMS is for all customer projects and services. Same QMS is used as the base. There is no significant change in the process used. Hence it is not considered as Sampling factor.)
Size (Not Relevant: The work that is performed is broken down into manageable work elements such as Sprints. Hence the size of the project/services is considered as not significant sampling factor.)
Organizational Structure (Not Relevant: One delivery organization under on CEO. Hence this is not considered as significant sampling factor.)
Type of Work: The processes used will depend on type of work. |
| Sampling Factor Values: |
Development (Type of Work): Software Development and Enhancement Projects using relevant CMMI-DEV practices.
Maintenance and Support (Type of Work): Maintenance and Support (M&S) work for various live applications using relevant CMMI-SVC practices.
Operations (Type of Work): L1, L2 Helpdesk operations using relevant CMMI-SVC practices.
Testing (Type of Work): Independent Testing services using relevant CMMI-SVC practices. |
| Subgroups: |
DEV: Software Development and enhancements using Agile methodologies (CMMI-DEV)
93 People, 4 Basic Units
– Development
M&S: Application maintenance and support activities covering small tasks, change requests, defect fixing (CMMI-SVC)
181 People, 11 Basic Units
– Maintenance and Support
Ops: Help desk operations for portfolio of applications (CMMI-SVC)
47 People, 4 Basic Units
– Operations
Testing: Independent testing services for the customers (CMMI-SVC)
25 People, 3 Basic Units
– Testing |