| Sampling Factors: |
Location: The delivery locations are primarily from India (Bengaluru, Gurgaon, Chennai) and Manila (Philippines)
Customer (Not Relevant: QMS (Prolite) provides standard platform for all customer projects. Processes are tailored based on customer requests but they are within the permissible limits of Prolite. Hence this is not considered as relevant.)
Size (Not Relevant: The project team sizes are not varying much. The underlying work is similar regardless of the team size, and hence the process will not change based on size. Hence this is considered as not relevant)
Organizational Structure: The projects are delivered based on domains (Insurance, Oracle, Digital etc.) and the process followed could have impact on project performance.
Type of Work: The work is delivered using different lifecycles – Waterfall, Custom Implementation. |
| Sampling Factor Values: |
India (Location): Projects delivered from India centers (Bengaluru, Gurgaon and Chennai)
Manila (Location): Projects delivered from Manila (Philippines)
Insurance (Organizational Structure): Department predominantly focusing Insurance implementations.
DT (Organizational Structure): Projects focused on Digital Solutions
Oracle (Organizational Structure): Projects focused on Oracle implementation
SAP (Organizational Structure): Projects focused on SAP implementation.
Custom implementation (Type of Work): Projects focusing on custom implementation using Iterative and Agile custom implementation lifecycles.
Waterfall (Type of Work): Development work using waterfall lifecycle |
| Subgroups: |
Insurance-India-Custom: Insurance projects executed from India centers using Custom implementation lifecycle
300 People, 11 Basic Units
– India
– Insurance
– Custom implementation
Oracle-India-Waterfall: Projects focusing on Oracle technology managed from India centers using waterfall lifecycle
64 People, 2 Basic Units
– Waterfall
– Oracle
– India
DT-India-Custom: Digital technology projects from India centers using custom implementation lifecycle.
19 People, 2 Basic Units
– India
– DT
– Custom implementation
Oracle-Manila-Custom: Projects focusing on Oracle technology managed from Manila (Philippines) center using Custom development lifecycle
18 People, 1 Basic Units
– Custom implementation
– Manila
– Oracle
SAP-India-Waterfall: Projects focusing on SAP implementation managed from India centers using waterfall lifecycle
21 People, 2 Basic Units
– SAP
– India
– Waterfall |