FacturaSi 2011, SA de CV-2013-CMMI2

CMMI认证查询 cmmirz 11年前 (2013-01-31) 434次浏览 0个评论
Organization Name:
FacturaSi 2011, SA de CV
Organizational Unit:
Electronic-Invoicing Services
Maturity Level:
Maturity Level 2
Appraisal End Date:
Feb 01, 2013
Lead Appraiser:
Alma Patricia Gutiérrez Robles
Armando García Sarmina
Sampling Summary:
Sampling Factors: Location (Not Relevant: The only location for the company is Guadalajara, México. The service (customer/technical support) is provided by virtual means from the company’s location.)
Customer (Not Relevant: There is only one type of customer, and that is taxpayers who are obligated, by the Mexican Revenue Service, to deliver electronic invoices.)
Size (Not Relevant: Small organization, all people within the organizational unit (6 people) are involved in the service.)
Organizational Structure (Not Relevant: All people report to the Chief Operations Officer.)
Type of Work: The OU (organization unit) is a help-desk, which is divided in two tiers: (1) Tier 1: help-desk front-end; (2) Tier 2: help-desk back-end.
Sampling Factor Values: Tier 1 (Type of Work): help-desk front-end.
Tier 2 (Type of Work): help-desk back-end.
Subgroups: Subgroup 1: Initial support level, responsible for basic customer issues.
3 People, 1 Basic Units
– Tier 1
Subgroup 2: More in-depth technical support level, responsible for advanced technical troubleshooting.
2 People, 1 Basic Units
– Tier 2

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