Organization Name：
（组织名称） FacturaSi 2011, SA de CV
（组织名称） FacturaSi 2011, SA de CV
Organizational Unit：
（组织单位） Electronic-Invoicing Services
（组织单位） Electronic-Invoicing Services
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） Feb 01, 2013
（评估结束日期） Feb 01, 2013
Lead Appraiser：
（主任评估师） Alma Patricia Gutiérrez Robles
（主任评估师） Alma Patricia Gutiérrez Robles
Sponsor：
（发起人） Armando García Sarmina
（发起人） Armando García Sarmina
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The only location for the company is Guadalajara, México. The service (customer/technical support) is provided by virtual means from the company’s location.)
Customer (Not Relevant: There is only one type of customer, and that is taxpayers who are obligated, by the Mexican Revenue Service, to deliver electronic invoices.)
Size (Not Relevant: Small organization, all people within the organizational unit (6 people) are involved in the service.)
Organizational Structure (Not Relevant: All people report to the Chief Operations Officer.)
Type of Work: The OU (organization unit) is a help-desk, which is divided in two tiers: (1) Tier 1: help-desk front-end; (2) Tier 2: help-desk back-end.Sampling Factor Values: Tier 1 (Type of Work): help-desk front-end.
Tier 2 (Type of Work): help-desk back-end.Subgroups: Subgroup 1: Initial support level, responsible for basic customer issues.
3 People, 1 Basic Units
– Tier 1
Subgroup 2: More in-depth technical support level, responsible for advanced technical troubleshooting.
2 People, 1 Basic Units
– Tier 2
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
