| Sampling Factors: |
Location (Not Relevant: Not Relevant: The work is performed in their offices in Santiago following the same organizational process.)
Customer (Not Relevant: Not Relevant: only one client which is Falabella Bank.)
Size (Not Relevant: Not Relevant: the projects are mainly classified by their type of work)
Organizational Structure (Not Relevant: Not Relevant: Software Development Area has 27 professionals in Software development and Quality Areas; they use the same organizational process.)
Type of Work: Relevant: Two different types of software initiatives: Software development Project and Software Maintenance. |
| Sampling Factor Values: |
Project (Type of Work): Software development project, new development or major enhancements
Maintenence (Type of Work): Corrective and preventive software maintenance |
| Subgroups: |
Pro: Software Developments Projects
22 People, 27 Basic Units
– Project
Ma: Software maintenance
33 People, 30 Basic Units
– Maintenence |