| Sampling Factors: |
Location (Not Relevant: For ITS Operating Group the process is performed the same at all sites.)
Customer (Not Relevant: The process is the same for ITS Operating Group no matter who the customer is.)
Size (Not Relevant: All large and medium basic units use the same ITS Operating Group process.)
Organizational Structure (Not Relevant: All projects within the scope of this appraisal are within the ITS Operating Group. The work is performed the same for the set of AFDS, ASI, ARTS and INUTEQ Subsidiaries.)
Type of Work: The type of work is different as to how the Staff Augmentation and IT Services basic units handle work; although both follow the ITS standard process there are some differences based upon the Type of Work. |
| Sampling Factor Values: |
IT Services Support (Type of Work): Provides support to the customer in maintaining their there IT Systems throughout their organization.
Staff Augmentation (Type of Work): Provide staff to the customer to work in their environment as requested by the customer. |
| Subgroups: |
ITSERVICES: This subgroup contains the Basic Units that supply IT services to their customer(s).
556 People, 13 Basic Units
– IT Services Support
STAFFAUG: This subgroup provides staff augmentation to their customer.
423 People, 1 Basic Units
– Staff Augmentation |