| Sampling Factors: |
Location (Not Relevant: Single location, Bangkok)
Customer (Not Relevant: Focus customers – Local banking sector.)
Size (Not Relevant: The company classifies projects and processes by types of works; no matter size is big or small.)
Organizational Structure (Not Relevant: All works are done in the organization unit.)
Type of Work: The company classifies projects into three categories: – Implement for new development projects – CR – New function request for existing project – MA – Maintenance for existing projects |
| Sampling Factor Values: |
Implement (Type of Work): Implement for new development projects
CR (Type of Work): New function request for existing project
MA (Type of Work): Maintenance for existing projects |
| Subgroups: |
A: Implement – New Development
35 People, 4 Basic Units
– Implement
B: CR-New Function Request
4 People, 1 Basic Units
– CR
C: MA-Maintenance
13 People, 4 Basic Units
– MA |