| Sampling Factors: |
Location (Not Relevant: All Basic Units within the Data Center & Cloud Computing Dept. They perform their tasking at the Wuhan city site. As such, there are not differences in implementation in terms of location.)
Customer: There are internal and external customers. There are differences in the way of the project’s validation.
Size (Not Relevant: The size difference is minimal and does not affect the way the projects implement the processes.)
Organizational Structure (Not Relevant: All the basic units fit within the same organizational department, Data Center & Cloud Computing Department.)
Type of Work (Not Relevant: All projects are software development projects.) |
| Sampling Factor Values: |
Internal Customer (Customer): For internal customers, an internal review is conducted for project acceptance.
External Customer (Customer): For external customers a trial operation and a third party confirmation are required for project acceptance. |
| Subgroups: |
Internal Customer: For internal customers, an internal review is conducted for project acceptance.
14 People, 2 Basic Units
– Internal Customer
External Customers: For external customers a trial operation and a third party confirmation are required for project acceptance.
12 People, 2 Basic Units
– External Customer |