| Sampling Factors: |
Location (Not Relevant: There is only one location for the company, and that is Culiacán, Sinaloa, México.)
Customer (Not Relevant: All customers are commercial clients.)
Size (Not Relevant: The organizational unit is really small, 5 people.)
Organizational Structure (Not Relevant: All the work is supervised by the services manager.)
Type of Work: The organizational unit is in charge of two services: (1) Systems consultancy; (2) Technical support. |
| Sampling Factor Values: |
Systems consultancy (Type of Work): Implementation of the contPAQi software and afterwards customer support.
Technical support (Type of Work): Assistance related to IT issues (support, consumables and spare parts). |
| Subgroups: |
Subgroup 1: contPAQi systems implementation and support
3 People, 1 Basic Units
– Systems consultancy
Subgroup 2: IT support
2 People, 1 Basic Units
– Technical support |