- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The organization has one site in Medellin, Colombia.)
Customer (Not Relevant: The work is performed in the same way for customers with SAP platforms.)
Size (Not Relevant: Size is not a characteristic makes any difference using the organizational process.)
Organizational Structure: The organization has two units: Development Unit and Information System´s functional support Unit.
Type of Work (Not Relevant: The same process (development or support) is used for all projects in each unit.)Sampling Factor Values: Development Unit (Organizational Structure): Development Unit
Information System´s functional support Unit (Organizational Structure): Information System´s functional support UnitSubgroups: Development Unit: Maintenance and development of client applications that have already installed the SAP system, which involves making adjustments to existing applications, making improvements or implementing new solutions.
13 People, 3 Basic Units
– Development Unit
Information System´s functional support Unit: Offers assistance and monitoring incidents and requests, ongoing information to the user about the progress of their applications, writing manuals, functional testing, knowledge transferring in information technology solutions (focus in SAP functionality based on customer business processes).
21 People, 5 Basic Units
– Information System´s functional support Unit