| Sampling Factors: |
Location (Not Relevant: Only 1 development centre of Noida is included in appraisal scope)
Customer (Not Relevant: all customers are government related)
Size (Not Relevant: There is no differentiation in projects by number of people)
Organizational Structure: There are four departments – NLP, HIS, e-governance and Embedded systems
Type of Work: There are two types of work – development and maintenance |
| Sampling Factor Values: |
HIS (Organizational Structure): Hospital information systems
NLP (Organizational Structure): Natural Language Processing systems
E-gov (Organizational Structure): E-governance projects
Embedded systems (Organizational Structure): Embedded systems related projects
Development (Type of Work): projects involving new development
Maintenance (Type of Work): Projects involving enhancement related change requests |
| Subgroups: |
SG1: HIS and development
80 People, 3 Basic Units
– HIS
– Development
SG2: HIS and maintenance
35 People, 1 Basic Units
– HIS
– Maintenance
SG3: E- governance and development
20 People, 2 Basic Units
– E-gov
– Development
SG4: Embedded and development
22 People, 2 Basic Units
– Development
– Embedded systems
SG5: NLP and development
26 People, 2 Basic Units
– NLP
– Development |