| Sampling Factors: |
Location (Not Relevant: All projects are in Fuzhou.)
Customer: Two types of customer. One comes from the Boss Software “s internal business departments. Another comes from Boss Software “s external business.
Size (Not Relevant: NO effect.The size of most projects are similar, it does not affect processes implementation.)
Organizational Structure (Not Relevant: NO effect. All projects are under Software Development Center.)
Type of Work (Not Relevant: All projects are development type.) |
| Sampling Factor Values: |
Internal (Customer): Customers from the internal departments
External (Customer): Customers from the Boss Software “s external business. |
| Subgroups: |
INT: Customers come from the Boss Software “s internal business departments
17 People, 2 Basic Units
– Internal
EXT: Customers from the Boss Software “s external business.
51 People, 8 Basic Units
– External |