- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The organizational unit locates at Fuzhou, Fujian province. There is no other service locations delivering software implementation services.) Customer (Not Relevant: All customers are from telecommunication area. The organization assumes all customers are same group.)
Size (Not Relevant: All projects sizes are below 10 people. The organization assumes all projects are same size.)
Organizational Structure (Not Relevant: R&D Center is the department responsible for delivering software implementation services. QA Department provides process and product assurance services to the R&D Center. The two departments are managed as one team.)
Type of Work: There are two types of work. One is new development project. Another one is maintenance project.
Sampling Factor Values: New Development Project (Type of Work): Project delivers application implementation services based on customers requirements. New application is implemented with limited reusable components. Maintenance Project (Type of Work): Enhance software functions and / or feature based on existing production system.
Subgroups: SG1: Implementation project based on customer requirements.
19 People, 2 Basic Units
– New Development ProjectSG2: Enhance software functions and / or feature based on existing production system.
16 People, 3 Basic Units
– Maintenance Project
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