| Sampling Factors: |
Location (Not Relevant: Some projects and services are occurring locally, such as at a headquarters location, or are managed by headquarters-based personnel. Others are occurring in the field and are being managed primarily by field personnel. However, this does not have a notable distinguishing effect on process implementation and performance.)
Customer (Not Relevant: Although each customer tends to have its own preferences relating to details such as progress report formats, information, and frequency, the customer does not have a significant influence on how processes are implemented or performed within the organizational unit.)
Size (Not Relevant: Generally, project and work efforts are planned, managed, and performed by relatively small groups or teams typically consisting of seven or less people. Hence, ‘Size’ does not influence process implementation.)
Organizational Structure (Not Relevant: The organizational unit has a relatively flat management structure. Therefore, organizational structure does not cause significant variations in the performance of processes.)
Type of Work: The organization is actively engaged in both building products and in delivering services. Consequently, these two different types of projects have a different focus and in some areas different type of general process implementation. Hence, “type of work” does notably affect how processes are performed. |
| Sampling Factor Values: |
Product-Focused (Type of Work): Projects and/or work efforts are categorized, implemented, and managed as “Product-Focused” when the primary focus is on product design and development.
Service-Focused (Type of Work): Projects and/or work efforts are categorized, implemented, and managed as “Service-Focused projects when the primary focus and effort is on capacity building and management, incident management, and service delivery, monitoring, and control. |
| Subgroups: |
Product Focused: Projects and/or work efforts are categorized, implemented, and managed as “Product-Focused” when the primary focus is on product design and development.
19 People, 3 Basic Units
– Product-Focused
Service Focused: Projects and/or work efforts are categorized, implemented, and managed as “Service-Focused projects when the primary focus and effort is on capacity building and management, incident management, and service delivery, monitoring, and control
8 People, 3 Basic Units
– Service-Focused |