| Sampling Factors: |
Location (Not Relevant: All work is done at the R&D Center in Shanghai)
Customer (Not Relevant: Product are developed and maintained for in house groups)
Size (Not Relevant: No differences in process use because of the size of projects.)
Organizational Structure (Not Relevant: All work is done within the Futures division)
Type of Work: Maintenance and development types of projects use some different processes |
| Sampling Factor Values: |
Maintenance (Type of Work): Enhancements or fixes to existing systems
Development (Type of Work): Develop new or rebuild existing systems providing new functionality |
| Subgroups: |
Maintenance: Enhancements and fixes.
84 People, 30 Basic Units
– Maintenance
Development: New platforms or additional functionality
18 People, 4 Basic Units
– Development |