| Sampling Factors: |
Location (Not Relevant: All BUs operate from one location hence location may not influence the process implementation)
Customer (Not Relevant: The two BUs have different Customers and could influence the process implementation. However, this factor is redundant to the “Type of work” factor)
Size (Not Relevant: The size of the BUs may not influence the process implementation since the sizes are similar.)
Organizational Structure (Not Relevant: Both BUs report to one delivery head, hence impact on implementation is not envisaged.)
Type of Work: One DEV BU and one SVC BU. The two BUs follow different Life Cycles and hence a relevant sampling factor |
| Sampling Factor Values: |
Development (Type of Work): Development Work
Services (Type of Work): Services Work |
| Subgroups: |
DEV: Software Development
5 People, 1 Basic Units
– Development
SVC: Staff Placement Services
5 People, 1 Basic Units
– Services |