| Sampling Factors: |
Location (Not Relevant: OU is located in Suzhou, P.R.China and work is performed in the same location)
Customer (Not Relevant: OU provide services for government)
Size (Not Relevant: Work is not performed differently upon size of projects and support functions.)
Organizational Structure (Not Relevant: OU is structured based on type of work and works are performed in the same way by teaming professionals (e.g. PM, Development, Testing) and support functions (e.g. CM, QA).)
Type of Work: OU utilize 2 different lifecycle model in SW development and enhancement (1) Agile (2) Waterfall |