| Sampling Factors: |
Location (Not Relevant: All the applications are developed at one location, Suzhou)
Customer: Applications that are developed to cater to two segments of customers; i.e government sector and commercial sector
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function.)
Organizational Structure (Not Relevant: The software development work is carried out in the R & D Department.)
Type of Work (Not Relevant: Types of work are basically new development, enhancements and change request for the commercial and the government sectors.)) |
| Sampling Factor Values: |
Government (Customer): Business solutions are developed mainly for the government hospitals and healthcare institutions. The requirements may need to be validated by several levels of the management in the government outfit. Also more requirement changes are expected to occur
Commercial (Customer): Commercial customers are able to provide well-defined requirements. The requirements elicitation and validation activities are conducted easier than in the government organization. Comprised of organizations that are privately owned and are basically small and medium sized businesses |
| Subgroups: |
Government: Business solutions are developed mainly for the government hospital and healthcare institutions. The requirements may need to be validated by several levels of the management in the government outfit. Also more requirement changes are expected to occur. Software development works are related to new product, enhancement, system integration and handling change requests for the public hospitals/ healthcare.
27 People, 3 Basic Units
– Government
Commercial: Commercial customers are able to provide relative well-defined requirements. The requirements gathering and validation activities are conducted easier than in the government organization. Comprised of organizations that are privately owned and are basically small and medium sized businesses. Software development works are related to new product, enhancement and system integration.
20 People, 4 Basic Units
– Commercial |