| Sampling Factors: |
Location (Not Relevant: Not relevant. All services are delivered from one single location.)
Customer (Not Relevant: Not relevant, services for different customers are delivered by the same team, using the same processes and tools.)
Size (Not Relevant: Not relevant. All services contemplated within the scope of the appraisal have similar size for each of the organizational structures, no effect in the way activities are performed based on size.)
Organizational Structure (Not Relevant: All the services follow the same organizational structure at Geminus.)
Type of Work: There are two differentiated type of services that follow different delivery approach and adaptations of the organizational processes and methodology depending on whether services are for product implementation or a support service to clients for maintenance of products already implemented. |
| Sampling Factor Values: |
Implementation (Type of Work): Implementation services of functionality modules of Geminus ERP products. It consists of the specialized consulting service of the production or updating to new versions of the contracted modules which includes the processes of specification, customization of established business rules, training, testing and implementation.
Client Support (Type of Work): Client Support, maintenance and technical assistance on the components of the product, management modules and processes of the ERP, MRP, CRM and BI business, acquired, implemented and put into production in clients. |
| Subgroups: |
IP: Implementation services of functionality modules of the Product Suite of Geminus
8 People, 1 Basic Units
– Implementation
SC: Service to support, maintenance, and technical assistance to operate Geminus management software products at client request
10 People, 1 Basic Units
– Client Support |