| Sampling Factors: |
Location (Not Relevant: Systems and software development and maintenance project work and support functions are performed at client locations and organizational sites in the Washington DC metropolitan area and Houston, TX. There are no meaningful differences in the manner in which process is implemented across these locations.)
Customer (Not Relevant: The organizational unit is providing systems and software development and maintenance project work to Federal Government Agencies. There are no meaningful differences in the manner in which process is implemented for this customer across the projects.)
Size (Not Relevant: There are no meaningful differences in the manner in which process is implemented on projects.)
Organizational Structure (Not Relevant: The organizational unit is comprised of two lines of business within the SDG organizational structure. There are no meaningful differences, except through approved tailoring, in the manner in which process is implemented across the lines of business. Tailoring is minimal and is reviewed and approved by the organizational unit to ensure process integrity.)
Type of Work (Not Relevant: All projects within SDG perform systems and software development and maintenance project work. There are no meaningful differences in the manner in which process is implemented for this type of work.)
Single Subgroup: All IBM GBS SDG projects |
| Sampling Factor Values: |
All projects (Single Subgroup): All IBM GBS SDG projects
Null (Single Subgroup): This is a null value to enable the entry of a single subgroup |
| Subgroups: |
All IBM GBS SDG Development Projects: All projects perform systems and software development work for US government agencies. All operate under a single organizational structure with a long-standing and well-defined organizational standard process. There are no differences, except through approved tailoring, in how process is implemented.
841 People, 9 Basic Units
– All projects |