| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. HighPoint’s Standard Processes are followed.)
Customer (Not Relevant: All the customers are for CRM Implementation and similar processes are applied. HighPoint’s Standard Processes are followed.)
Size (Not Relevant: Size has no impact on process implementation because all the projects are of similar size and HighPoint’s Standard Processes are followed.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called Project Management Office)
Type of Work: Two types of activities are carried out: (1) New Projects (2) Project Sustainment and Maintenance. Wherever required Standard processes are tailored to prepare the project defined process. |
| Sampling Factor Values: |
New Projects (Type of Work): New Project Conceptualization, Management, Execution and Closure using standard processes with customer requirements.
Project Sustainment and Maintenance (Type of Work): Project Sustainment and Maintenance of existing systems with customer requirements and/or providing only support and maintenance services. |
| Subgroups: |
New Projects Initiation: New Project Conceptualization, Management, Execution and Closure using standard processes with customer requirements.
12 People, 2 Basic Units
– New Projects
Maintenance Projects: Maintenance projects which are providing support and maintenance existing systems as per customer requirements.
4 People, 1 Basic Units
– Project Sustainment and Maintenance |