| Sampling Factors: |
Location (Not Relevant: As only one location covered (Manila; Philippines))
Customer (Not Relevant: Organizational Structure highlights the Business Units with focused domains that defines the kind of customers served by the OU. Therefore Customer sampling factor is subsumed in Organizational Structure sampling factor)
Size (Not Relevant: As the size does not differentiate the workforce practices being performed. Processes & people practices being implemented & used do not differ based on size. Irrespective of size all the basic units are required to follow & implement OU defined workforce practices & processes)
Organizational Structure: As there are different Business Units comprising the Organizational Unit covering Banking & Financial Services, Travel, Shipping & Logistics, Insurance Services, Diversified Business Unit & Domestic Market Retail & Telecom and Utilities & Energy. Some of the people practices & processes differ across these Business Units based on the nature of work
Type of Work (Not Relevant: Type of work is subsumed in the Organizational structure. Organizational structure selected as a sampling factor covers different business units where some of the people practices & processes differs) |
| Sampling Factor Values: |
Banking & Financial Services (Organizational Structure): This business unit offers a comprehensive range of BPM services across the entire spectrum of banking and financial services to help rein in the cost of processing transactions owing to increased regulatory requirements, to better handle volume spikes, and to use technology and analytics to cater to changed client preferences
Travel, Shipping & Logistics (Organizational Structure): This business unit understands the nuances of the Travel, shipping and logistics industries and offers Business Process Management (BPM) solutions and services that enable clients to optimize costs and improve profitability. The Business unit serves clients in all segments of freight and logistics — ocean, freight forwarders and non vessel owning common carriers (NVOCC)
Insurance Services (Organizational Structure): With its deep domain expertise, this business unit built over a decade of servicing insurance clients, acts as a strategic partner to insurers helping reduce time-to-market and operational risks during new product launch or entry into new geographies
Diversified Business Unit & Domestic Market Retail & Telecom (Organizational Structure): This business unit”s solutions enable providing a consistent shopper experience despite the proliferation of devices and channels. WNS partners with retailers to navigate through the data deluge and make informed decisions in real-time. With end-to-end Business Process Management (BPM) services, WNS enables telecom companies to transform their value chain while tackling myriad challenges.
Utilities & Energy (Organizational Structure): This business unit offers a range of Business Process Management (BPM) solutions to utility and energy companies to build robust and smarter processes and prune operational costs. These end-to-end services and offerings propel companies towards outperformance through Analytics-driven engagements and end-to-end process solutions. |
| Subgroups: |
SG1 Banking & Financial Services: This business unit offers a comprehensive range of BPM services across the entire spectrum of banking and financial services
242 People, 2 Basic Units
– Banking & Financial Services
SG2 Travel, Shipping & Logistics: This business unit understands the nuances of the shipping and logistics industries and offers Business Process Management (BPM) solutions and services that enable clients to optimize costs and improve profitability. The Business unit serves clients in all segments of freight and logistics
2175 People, 7 Basic Units
– Travel, Shipping & Logistics
SG3 Insurance Services: This business unit acts as a strategic partner to insurers helping reduce time-to-market and operational risks during new product launch or entry into new geographies
542 People, 1 Basic Units
– Insurance Services
SG4 Diversified Business Unit & Domestic Market Retail & Telecom: This business unit provides end to end Business Process Management (BPM) services to help retailers and telecom industries keep pace with a changing world. This business unit”s solutions enable providing a consistent shopper experience despite the proliferation of devices and channels. With end-to-end Business Process Management (BPM) services, WNS enables telecom companies to transform their value chain while tackling myriad challenges
69 People, 2 Basic Units
– Diversified Business Unit & Domestic Market Retail & Telecom
SG5 Utilities & Energy: This business unit offers a range of Business Process Management (BPM) solutions to utility and energy companies to build robust and smarter processes and prune operational costs
242 People, 1 Basic Units
– Utilities & Energy |