| Sampling Factors: |
Location (Not Relevant: Not relevant. Location (Barranquilla or Bogota) doesn”t affect the process. The organization uses the same process in both locations.)
Customer (Not Relevant: Not relevant. Different customers don”t affect the process. The organizational process is not affected for services-projects for different customers. The organization uses the same process regardless of the customer.)
Size (Not Relevant: Not relevant. Size of services-projects doesn”t affect the process. All services use the same process regardless of the size.)
Organizational Structure (Not Relevant: Not relevant. Organizational Structure doesn”t affect the process. The process is the same regardless of the organizational structure.)
Type of Work: Not relevant. Type of work (BPO – Business Process Outsourcing and T&I – Managed Software Development Teams.) doesn”t affect the process. The organization uses the same process for all services and projects regardless the type of service or project. |
| Sampling Factor Values: |
BPO and T&I (Type of Work): BPO: Business Process Outsourcing and T&I: Managed Software Development Teams
Null (Type of Work): Null |
| Subgroups: |
BPO and T&I: BPO: Business Process Outsourcing and T&I: Managed Software Development Teams
105 People, 8 Basic Units
– BPO and T&I |