| Sampling Factors: |
Location (Not Relevant: The IGT SPP Common Process is centrally managed and maintained. While development/maintenance work is done at multiple locations there is no difference in process implementation at all these locations.)
Customer: The organizational unit provides support services to two types of customers, International and Domestic , making this a relevant sampling factor
Size (Not Relevant: IGT SPP Common process is adaptable to all program sizes with little discernible differences in implementation.)
Organizational Structure (Not Relevant: There are no discernible differences in the implementation of the SPP Common Process based upon a batch’s management structure in the Matrix Supported Programs)
Type of Work (Not Relevant: There is one basic mission software development and maintenance discipline within Global Technology Lotteries – Support organization. All of the batches in this appraisal perform systems and software development and maintenance tasks for their respective customers, thereby fitting within the CMMI Dev Model.) |
| Sampling Factor Values: |
International Customers (Customer): Global International based Customers
Domestic Customers (Customer): USA Based customers |
| Subgroups: |
SG-Intl: International Customers
388 People, 51 Basic Units
– International Customers
SG-Dom: Domestic Customers
439 People, 91 Basic Units
– Domestic Customers |