- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All basic units are at same location.)
Customer (Not Relevant: The basic function is application maintenance, work performed is similar in the basic units, follows organization process standards, with differences taken care of through tailoring. Not a critical sampling factor.)
Size (Not Relevant: Size does not affect the processes execution.)
Organizational Structure: Basic units are organized into service types: 1. Product Licensing 2. Custom Solution Maintenance
Type of Work (Not Relevant: Mainly application maintenance type services; the basic units exhibit similar process implementations.)Sampling Factor Values: Product Licensing (Organizational Structure): In Product Licensing Service, products are provided for trading and settlement for usage through licensing mode. Services provided are customization and maintenance of products as per customer needs.
Custom Solution Maintenance (Organizational Structure): In Custom Solution Maintenance, services include, maintenance of applications, routine maintenance tasks, enhancements, services requests, AMC tasks, help desk to support the queries, for a specific customer based on his needs.Subgroups: 1: Basic units under Product Licensing.
98 People, 2 Basic Units
– Product Licensing
2: Basic units under Custome Solution Maintenance.
14 People, 1 Basic Units
– Custom Solution Maintenance